Refund Policy (General)
Oceano will not issue a refund if you simply change your mind about something you bought, we will however, offer you a store credit to the value of the purchase price. The item must be returned in an as new saleable condition along with the original purchase receipt. Refunds will be offered in instances where it is agreed that a new item is faulty and cannot be repaired and at the discretion of Oceano management. Every effort will be made to ensure any merchandise required to be returned to a manufacturer as fast as possible, so it can be returned to the original purchaser in the shortest possible time-frame.
Refund Policy (Course Bookings)
Refunds will be ONLY offered in instances where a student has been identified as permanently medically unfit to dive. A dive medical is required by a practicing General Practitioner that states you are Permanently Unfit to Dive in accordance with the A.S. Medical Statement. Refund value will be determined by the use of any consumables issued to the student (i.e. NAUI eLearning code, Text Books, etc.) and amount of notification time given by the student to Oceano prior to course commencement. Oceano will not issue a refund if you simply change your mind about your course, we will however, offer you a store credit to the value of the purchase price – minus consumables (i.e. NAUI eLearning code, Text Books, etc.) issued to the student and subject to a cancellation fee ($200 Open Water, $200 Advanced Open Water, $200 Rescue, $100 Specialties, $50 EFR, $500 Technical Diving Courses).
Refund Policy (Boat Bookings)
Oceano will not issue a refund if you simply change your mind about your boat booking, we will however,we will offer you a store credit to the value of the purchase price if cancel with a minimum of 10 days prior departure date.
Refund Policy (Day Trip & Refresher Bookings)
Oceano will not issue a refund if you simply change your mind about your day trip booking, we will however, offer you a store credit to the value of the purchase price. Voucher value will be determined by the amount of notification time given by the customer to Oceano prior to the day trip departure. All cancellations must be received in writing . Cancellations made from 1 – 3 days prior to commencement of the departure date will forfeit all of the trip cost, unless a replacement booking can be made, in which case 80% of the trip cost will be credited. Failure to notify Oceano of cancellations will forfeit all monies paid. You must bring your Diver Certification Card as proof of certification or you will not be allowed to dive. If the day trip is cancelled due to bad weather a store credit will be offered or an alternate booking date suitable to the customer and Oceano. Refunds Policy (Dive Travel)
All deposits are non-refundable and non-transferable. Where Final Payment is received for travel under 60 days, no refund is applicable. Operators may have cancellation requirements that differ. Check full details with our travel agent at the time of booking. A copy of the booking conditions is included on ALL Oceano travel flyers when booking your Dive Travel – can’t find your copy? Contact us to be emailed a full copy of your booking conditions. Click here to edit text